Refund policy
Yummy Jungle Candy Store
We are committed to providing high-quality products and a reliable customer experience. Because most of our products are perishable and food-grade, strict conditions apply to returns and refunds.
Please read this policy carefully before completing your purchase.
1. EDIBLE PRODUCTS (CANDY AND FOOD)
For hygiene, food safety, and health compliance reasons, ALL EDIBLE PRODUCTS ARE FINAL SALE.
This includes, but is not limited to:
Bulk candies
Gummies, chocolates, hard candies, and similar items
Opened, tampered with, or partially consumed products
We do not accept returns, exchanges, cancellations, or refunds on edible products once an order has been placed, including in cases where:
The product has been opened
The product has been tasted, chewed, or altered
The product did not meet personal expectations for taste or texture.
2. DAMAGED OR INCORRECT ORDERS (LIMITED EXCEPTION)
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.
To file a claim, please email:
info@yummyjungle.com
Please include:
Order number
Clear photographs of the package, labels, and contents
A detailed description of the problem
Our team will review the case and, at our sole discretion, may offer:
A replacement of the affected product, or
Store credit
No cash refunds or refunds to the original payment method are issued for edible products under any circumstances.
3. NON-EDIBLE MERCHANDISE
Non-edible items (such as clothing, accessories, or promotional products) may be eligible for return or exchange only with prior authorization.
To request authorization, please send an email to:
info@yummyjungle.com
Please include:
Order number
Reason for return
Returns will not be accepted without prior authorization.
Items must be:
Unused
In original condition
With original tags and intact packaging.
4. RETURNS DUE TO INCORRECT OR INCOMPLETE SHIPPING ADDRESS
It is the customer's responsibility to provide a complete and accurate shipping address.
If an order is returned due to:
Incorrect address
Incomplete address
Customer error during checkout
The customer will be responsible for:
Any additional reshipping costs
No refunds will be issued for orders not delivered due to these reasons.
5. REFUNDS (WHEN APPLICABLE)
Refunds apply only to non-food merchandise and only if:
The return was authorized.
The item was received and inspected.
You will be notified by email once your return has been reviewed.
If approved:
The refund will be issued to your original payment method.
Processing time may take 10 to 20 business days, depending on your bank or payment provider.
6. LATE OR MISSING REFUNDS
If you haven't received your refund after 20 business days:
Check your bank account again.
Contact your credit card company.
Contact your bank.
If the refund still hasn't appeared, contact:
info@yummyjungle.com
7. SALE ITEMS
Items purchased on sale or at a discounted price are FINAL SALE.
These items are not eligible for return, exchange, or refund, even if the item is not edible.
8. EXCHANGES
We only replace items if they are defective or damaged, where applicable.
To request an exchange for the same item, please contact:
info@yummyjungle.com
Please include a description and photographs of the defect.
9. SHIPPING COSTS
Shipping costs are non-refundable.
Customers are responsible for return shipping costs on authorized returns.
If a refund is approved, return shipping costs may be deducted from the refund amount.
For items valued over $75 USD, we recommend using a trackable or insured shipping service, as we cannot guarantee receipt of returned packages.
10. CONTACT INFORMATION
If you have any questions about this policy, please contact:
Yummy Jungle Candy Shop LLC
Florida, USA
info@yummyjungle.com